Econo Lodge
Reviews and Complaints
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Verified Reviewer | Arlington, VirginiaBad experience at Econolodge
User's recommendation: No way to use Econo and choice hotel
To make a complaint
User's recommendation: *** no
This has been the worse experience ever
- Building looks nice on the outside
- I can go for days
Preferred solution: Additional compensation for suffering
User's recommendation: American best value
Deposit not refunded
Preferred solution: Full refund
Horrible hotel
User's recommendation: RUN AWAY!!!!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burlington, North CarolinaI will never stay at Econo Lodge again
Preferred solution: Full refund
User's recommendation: Absolutely NOT
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Verified Reviewer | Wooster Township, OhioComplaint refund request
I still have not been contacted by management or the owner or anybody regarding my $100 deposit that has now been held from me for a week. Sam the manager or owner still has not contacted me after telling me at first he would contact me that day after they were done cleaning rooms and then gave me an excuse and said he would call the next morning at 10:00 a.m.
which he never did, he even went as far as to say there was no number to contact anybody above him and that he actually sent an email to whoever is above him to help settle my issue which I later found out was also a lie. The issue is having unregistered guests in the room but if you look at the security footage from the night I stayed there you can clearly see me in the lobby speaking to the night manager and letting her know that it was my money that paid for the room and I was looking for my friend because I needed to get into the room I would be staying in and she did absolutely nothing to help me and just sat there with her husband who is not an employee of econo Lodge and basically told me there was nothing she could or would do to help me and never once mentioned the policy of unregistered guests which I would have been much happier to pay the extra $20 for me and my friend staying there instead of waking up expecting my last $100 to be returned to me just to be denied.
Also I would like to mention that there was absolutely nothing damaged or anything inside the room and Sam the manager even acknowledge that and stated that he would be glad to return my deposit if there was nothing damaged in the room. Now when I call they always say he's not in or that he's busy
- Cheap
- Smells terrible staff rude
- Cheap
- Stains on bed sheets and pillow cases carpet walls etc
Preferred solution: Full refund
User's recommendation: Go ANYWHERE else to book a room
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Verified Reviewer | Wooster Township, OhioSecurity deposit
Owner/Management uses every excuse possible to keep your security deposit. Had two friends over for a few hours early in the morning and was told I would not be receiving my security deposit back due to having unregistered guests in the room.
One of the guests even went into the check-in office and spoke to the night manager who was sitting there doing nothing with her husband (who is not an employee of econo Lodge and stated that to me) she did not relay the message about paying for unregistered guests which would cost $10 a piece so instead of paying $20 for my two guests I intern paid $100 from my security deposit which was the last of my money and the reason we stayed at the econo Lodge was because we are recently homeless and I expressed that to the owner Sam who only replied with more excuses saying it's a choice from people above him then when I asked for the number of the people above him he said they do not have one and then told me he sent an email to the people above him to try and resolve my issue which I later found out was also a lie he did not send a message to anybody about my issue.
Terrible area terrible customer service terrible cleanliness terrible hotel. Super 8 is just as cheap and much better all around
- Cheap
- Perverts
- Rude and inconsiderate staff
- Dirty room refuse new room refuse refund called me a liar
Preferred solution: Full refund
User's recommendation: *** NOOOO do yourself a favor and go stay literally ANYWHERE else
Filthy condItions, no communication with the manager
User's recommendation: Stay away from this facility
This comprises trash
- Broken appliances
- No heat
- Dirty sheets
Preferred solution: Full refund
User's recommendation: Stay away
Poor check in
User's recommendation: Do Not book this motel you get motel problems
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Verified ReviewerI showed up coming all the way from maine, walk in and there is mouse *** in the bathroom a fist hole in the bathroom door, it was not cleaned at all
- Dirty room refuse new room refuse refund called me a liar
Preferred solution: Full refund
User's recommendation: DO NOT BOOK HERE THE TUBS DIRTY AN NOT WORTH IT
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Verified Reviewer | San Antonio, TexasCharged my card twice
Over charged
User's recommendation: Nope
This place is a *** dump and every room has homeless people living in it for free
Econo lodge 9503 i35 frontage road San Antonio Texas. Is such a dump that my friend rented a room here at above said hotel and at above said address for a night and upon arrival we got a room key and went to the room to shower and change and rest because we were tired,and when we entered the room it was and is not up to code we booked a room for 2 beds and we received a room with 1 bed and when we returned to the office to aquiare a new room key and a Different room with 2 bedswe were given another room key we went to check to see if it was up to par upon entry we encountered people were already living in the room it was dirty and had a stench of urine and *** We returned back to the office for the 3rd time and were given another room key and as well as the last room we checked it had occupants in it.
We opened the door and we seen a rather large lady on her knees bent over on the bed and a few small dogs were barking and we shut the door and left returned to the office to let the attendant know and we got the first room key back and stayed in the room cuz it was already paid forwe had the very worst time at this establishment everything you can think of was wrong with the hotel down to the hot water not working and the whole hotel was supposed to be booked but instead was not rented but given away for free to the homeless. Which I dont have a problem with cuz they have the chance to have a roof over their heads aside from that none of the employees if there was supposed to be more than one or two were not very helpful and appeared to be on drugs the nightlife at this hotel is very ridiculous and filled with drug activities like you would not believe it should not be a fuctioning hotel at all due to these facts stated above!
The air conditioner and the lamps are not functioning the door looks to be kicked in but all in all I give this place a big fat super over weight gigantic ZERO due to the very *** poor service and no type of any decent service being given. As well as these powdery substances that were left in the room as shown in the last video.
Thank you for your time and hope this matter gets resolved in a timely fashion
Respectfully Ruben Morales
Preferred solution: “Condemnation”nothing more nothing less
User's recommendation: Stay away from this place hazardous to everyone and everything
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