Khamari Jtt

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Verified Reviewer
| map-marker Arlington, Virginia

Bad experience at Econolodge

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1. Room smells very bad 2. Flush tanks does work 3. Water does not drain in sink 4. No pipe in the tub 5. Looks room is dirty 6. Unable to touch anything as you feel that it will fall 7. Pillows and blankets were never washed 8. All over the blanket, you will see holes Overall it did not qualify to say as a hotel and its very very bad hotel: please do not ruin any family. Let me be last.
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User's recommendation: No way to use Econo and choice hotel

Anonymous
map-marker Cleveland, Tennessee

To make a complaint

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I just gave up. I just hope they can accommodate the many females that are coming there in July. If service is *** you will be hearing from me again.
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User's recommendation: *** no

Sirmera B
map-marker Greenville, Mississippi

This has been the worse experience ever

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Constantly calling the hotel to speak to manager and always being told she isnt in and they dont know when she will be back in was very frustrating.. took forever to get a simple email sent to me from her so I could get my entire refund after them lying as if I didnt show up when I did but was told they were sold out! Had to get someone I know in Mississippi to go to the hotel for me to handle it since I no longer live in Greenville Mississippi. I wouldnt let my dog stay here . Unprofessional at its best!
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Pros:
  • Building looks nice on the outside
Cons:
  • I can go for days

Preferred solution: Additional compensation for suffering

User's recommendation: American best value

Hunter M Muy
map-marker Salt Lake City, Utah

Deposit not refunded

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My husband and I checked in and the lady that checked us in did not put him down as a guest, so the next day when we went to check out they said he was not supposed to be there and kept my deposit for unauthorized guest. But I know forsure that we had given them his ID the night before.
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Loss:
$100

Preferred solution: Full refund

Arius Oem
map-marker Crestview, Florida

Horrible hotel

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The room was disgusting, bugs on the floor, air conditioner didn't work properly, tv didn't work. The entire property was absolutely disgusting!! They appear to be doing renovations, they should shut it down completely until those renovations are complete because no one should have to stay in such filth!!
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User's recommendation: RUN AWAY!!!!!

Glory L Lfc

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Verified Buyer
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Verified Reviewer
| map-marker Burlington, North Carolina

I will never stay at Econo Lodge again

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I will never stay at Econo Lodge again
I was charged and I didn't even stay at your hotel. I have requested a refund during to the weather when I was supposed to stay and was denied.
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Loss:
$67

Preferred solution: Full refund

User's recommendation: Absolutely NOT

Nicholas A Fae

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Verified Reviewer
| map-marker Wooster Township, Ohio

Complaint refund request

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I still have not been contacted by management or the owner or anybody regarding my $100 deposit that has now been held from me for a week. Sam the manager or owner still has not contacted me after telling me at first he would contact me that day after they were done cleaning rooms and then gave me an excuse and said he would call the next morning at 10:00 a.m.

which he never did, he even went as far as to say there was no number to contact anybody above him and that he actually sent an email to whoever is above him to help settle my issue which I later found out was also a lie. The issue is having unregistered guests in the room but if you look at the security footage from the night I stayed there you can clearly see me in the lobby speaking to the night manager and letting her know that it was my money that paid for the room and I was looking for my friend because I needed to get into the room I would be staying in and she did absolutely nothing to help me and just sat there with her husband who is not an employee of econo Lodge and basically told me there was nothing she could or would do to help me and never once mentioned the policy of unregistered guests which I would have been much happier to pay the extra $20 for me and my friend staying there instead of waking up expecting my last $100 to be returned to me just to be denied.

Also I would like to mention that there was absolutely nothing damaged or anything inside the room and Sam the manager even acknowledge that and stated that he would be glad to return my deposit if there was nothing damaged in the room. Now when I call they always say he's not in or that he's busy

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Loss:
$100
Pros:
  • Cheap
Cons:
  • Smells terrible staff rude
  • Cheap
  • Stains on bed sheets and pillow cases carpet walls etc

Preferred solution: Full refund

User's recommendation: Go ANYWHERE else to book a room

Nicholas A Fae

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Verified Reviewer
| map-marker Wooster Township, Ohio

Security deposit

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Owner/Management uses every excuse possible to keep your security deposit. Had two friends over for a few hours early in the morning and was told I would not be receiving my security deposit back due to having unregistered guests in the room.

One of the guests even went into the check-in office and spoke to the night manager who was sitting there doing nothing with her husband (who is not an employee of econo Lodge and stated that to me) she did not relay the message about paying for unregistered guests which would cost $10 a piece so instead of paying $20 for my two guests I intern paid $100 from my security deposit which was the last of my money and the reason we stayed at the econo Lodge was because we are recently homeless and I expressed that to the owner Sam who only replied with more excuses saying it's a choice from people above him then when I asked for the number of the people above him he said they do not have one and then told me he sent an email to the people above him to try and resolve my issue which I later found out was also a lie he did not send a message to anybody about my issue.

Terrible area terrible customer service terrible cleanliness terrible hotel. Super 8 is just as cheap and much better all around

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Loss:
$100
Pros:
  • Cheap
Cons:
  • Perverts
  • Rude and inconsiderate staff
  • Dirty room refuse new room refuse refund called me a liar

Preferred solution: Full refund

User's recommendation: *** NOOOO do yourself a favor and go stay literally ANYWHERE else

Anonymous
map-marker Buffalo, New York

Filthy condItions, no communication with the manager

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On March 24, 2023 we rented 2 rooms (207 & 122). On first appearances the rooms looked fine until you used them. The water was yellow, there was mold around the tub & toilet, the floors were so dirty it made the towels & socks black. My husband & I got upper respiratory infections from our stay. We have tried numerous times to reach the manager without success. DO NOT stay there! Still trying to get refund.
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User's recommendation: Stay away from this facility

Andy J Vtt

This comprises trash

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The room has no heat. The customer service suck *** Every appliance broken. The door look barely secure, the entire place smell like *** absolutel worst place to get a room at. The bed sheets and cover have dried up stains in them dont even let your pet stays at this place. And if they tell you come get your refund, you better go right away because once he live theyre going to give you the run around like youre a *** child.
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Loss:
$110
Pros:
  • Broken appliances
  • No heat
  • Dirty sheets

Preferred solution: Full refund

User's recommendation: Stay away

Anonymous
map-marker Columbus, Ohio

Poor check in

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I flew into Columbus and needed a early check in, the older lady Wouldn't let me get any room, lied told me all rooms need to be cleaned, the lobby had no where to sit even. I was post to wait 4 hours for a room that was already available. I already paid online for the room so I had to make a refund so I could check in early else where. what a joke of a place to stay, really could have helped me rather than turned me away.
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User's recommendation: Do Not book this motel you get motel problems

Dale L Utj

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Verified Reviewer

I showed up coming all the way from maine, walk in and there is mouse *** in the bathroom a fist hole in the bathroom door, it was not cleaned at all

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The ladies at the front were very rude and told me there was no coprate number i could complain to, this one lady was just super rude, the room was absolutely filthy and i wouldnt recommend a homeless person staying there.. DONT BOOK YOUR STAY HERE your better off sleeping in the whip
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Loss:
$250
Cons:
  • Dirty room refuse new room refuse refund called me a liar

Preferred solution: Full refund

User's recommendation: DO NOT BOOK HERE THE TUBS DIRTY AN NOT WORTH IT

Veronica P Tha

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Verified Reviewer
| map-marker San Antonio, Texas

Charged my card twice

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Double charge my card tells me 3 days for refund almost week later no refund I call and am told it will take 4 to 5 weeks.
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Anonymous
map-marker Owensboro, Kentucky

Over charged

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When checking in at 4 am ask for two days and when I could I take room guy said now its empty. Next day was told 4 am to 11 am one day. So I put another day on my bank card first two days was on my wifes card. THEY CHARGED BOTH CARDS THREE DAYS. IT WAS a mess to get fixed took two weeks and trip to my back to report charges.
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User's recommendation: Nope

Ruben M Tkt
map-marker San Antonio, Texas

This place is a *** dump and every room has homeless people living in it for free

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Econo lodge 9503 i35 frontage road San Antonio Texas. Is such a dump that my friend rented a room here at above said hotel and at above said address for a night and upon arrival we got a room key and went to the room to shower and change and rest because we were tired,and when we entered the room it was and is not up to code we booked a room for 2 beds and we received a room with 1 bed and when we returned to the office to aquiare a new room key and a Different room with 2 bedswe were given another room key we went to check to see if it was up to par upon entry we encountered people were already living in the room it was dirty and had a stench of urine and *** We returned back to the office for the 3rd time and were given another room key and as well as the last room we checked it had occupants in it.

We opened the door and we seen a rather large lady on her knees bent over on the bed and a few small dogs were barking and we shut the door and left returned to the office to let the attendant know and we got the first room key back and stayed in the room cuz it was already paid forwe had the very worst time at this establishment everything you can think of was wrong with the hotel down to the hot water not working and the whole hotel was supposed to be booked but instead was not rented but given away for free to the homeless. Which I dont have a problem with cuz they have the chance to have a roof over their heads aside from that none of the employees if there was supposed to be more than one or two were not very helpful and appeared to be on drugs the nightlife at this hotel is very ridiculous and filled with drug activities like you would not believe it should not be a fuctioning hotel at all due to these facts stated above!

The air conditioner and the lamps are not functioning the door looks to be kicked in but all in all I give this place a big fat super over weight gigantic ZERO due to the very *** poor service and no type of any decent service being given. As well as these powdery substances that were left in the room as shown in the last video.

Thank you for your time and hope this matter gets resolved in a timely fashion

Respectfully Ruben Morales

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Loss:
$80

Preferred solution: “Condemnation”nothing more nothing less

User's recommendation: Stay away from this place hazardous to everyone and everything