Ashley B Hht

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Verified Reviewer
| map-marker Bluefield, West Virginia

Customer service was very rude and disrespectful

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Econo Lodge - Customer service was very rude and disrespectful
Front desk was very rude to my boyfriend and I last night while checking in for no reason at all. Then we went back to request another room for today, and he got an attitude with him and cussed him. This happened in Bluefield, WV.
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Pros:
  • Nice rooms
Cons:
  • Rude customer service

Preferred solution: Full refund

User's recommendation: 100% do not recommend

Edwin M Txv

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Verified Reviewer
| map-marker Garden City, Georgia

Terrible room i want a refund

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The customer service staff in the afternoon was totally disrespectful, their job is totally useless for customer service, I asked them for the hotel password to complete a job, called several times and they didn't give it to me, it's still time and I couldn't comply With my online work given to power and bad service, I had to go to the office and in a bad way he gave me another control and I was cursing and very upset for the simple fact of asking with a TV control out of order, apart from that I was clear and I asked for a non-smoking room and it is full of smoke smell, the bed is full of hair and I am currently suffering from a terrible allergy due to the poor maintenance they have in this place. I want to speak to an administrator, I want a full refund.

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Loss:
$122
Cons:
  • Customer service and his attitude

Preferred solution: Full refund

User's recommendation: 0-0

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Charlotte, North Carolina

Pissed the women at the front desk

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Econo Lodge - Pissed the women at the front desk
The women that work for this establishment feel entitled! They think they own it! I paid for my room and the lady would not check me in i was there for over three hrs she just ignored me while checking others in just giving keys out. I stood there from 2:30pm to 5:45 pm and had a friend come she then tells my friend that she told me its no rooms i was booked and paid online! A complete waste of money but all their families and friends running around the hotel i will never give them another dime and wont rest until the manager and the chubby black girl no longer works there!
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User's recommendation: Dont book with them

John J Kzu

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Verified Reviewer

Charged my card

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Hotel in Greenville charged my card , even tho I didnt stay there .. theyre website doesnt say anything about cancellation fee. No one beat the check in break nor. Do anyone pick up the phone and if they do they hang up on you
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Loss:
$81
Pros:
  • Cheap
Cons:
  • Dirty

Preferred solution: Full refund

Mickala Nea
map-marker Portland, Maine

The worst motel room I have ever seen

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Mold in bathroom. Dirty walls and doors. Dirty refrigerator. Smells old and musty. It's bad. Will never stay here again.no
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Anonymous
map-marker Martinsville, Virginia

Discrimination!!! BED BUGS ROACHES drugs

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Econo lodge in martinsville VA ran by a name as mj and manage by a woman by the name of Melissa. Let me be the 1st to say you wouldn't think in this day and age racist people exist but they do and Melissa is one of them.

She had put multiple people on the do no rent list based of their color religion origin and more. She has threatened guest and provoked them to fight. Then hide behind the desk and threatened to call the police. After saying what she says which is 10 times out of 10 rude and disrespectful.

She will not hire black people unless you are looking for housekeeping positions.

And most the time She will discharge the application immediately.tgey have BED BUGS ROACHES AND THEY WAS AND REUSE TOWELS WITH BODLY FUILDS ON THEM SUCH AS BLOOD PUSE AND MORE. THEY DO NOT USE ANYTHING TO KILL BACTERIA OR GERMS THEY HAVE HOUSEKEEPS THAT SMOKE *** INSIDE THE ROOM WHILE SUPPOSDELY CLEANING THEM THE HOTEL NEEDS TO BE SHUT DOWN OR UNDER NEW MANAGEMENT ASAP WOULD NOT RECOMMEND A RAT TO STAY THERE MORE LESS THAN A HUMAN BEING !

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User's recommendation: Would not rent there even if it was my last option

1 comment
Guest

How many times are you going to post this dreck? Did you delete the entry that featured your photo?

If that place is so terrible, stop fighting to stay there (with your clients of course). Leave and never return.

Resolved
Anonymous

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Verified Reviewer
| map-marker Martinsville, Virginia

Resolved: Unprofessional and unclean

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Econo Lodge - Unprofessional and unclean
Econo Lodge - Unprofessional and unclean - Image 2
Econo Lodge - Unprofessional and unclean - Image 3
Updated by user Nov 14, 2023

Fixed nothing.

Original review Nov 13, 2023
front end acted rude on being confronted about cockroach issue. I transport clients to this hotel and the manager behind the desk as well as another employee's response to addressing this problem was not only rude, but unprofessional, they are unclean and unsanitary.

Bad customer service and refuse to deal with cockroach issue. Requesting i don't come back, as well as the clients I drop off. Rude and disrespectful to customers and people. Instead of taking care of issue, they said I cant come back.

An ex employee has nothing to do with cockroaches. Their establishment and issues with an ex employee has nothing to do with me. I was banned because they had a personal altercation with a ex employee, but they also didn't want to deal with the cockroach issue. That issue with them and an ex employee is between them.

They were confronted nicely about cockroaches. They are a business, there is no reason to ban me from the property, because I spoke in regard to cockroaches. Whatever issue they have with a ex employee, they blamed on me. I'm not the ex employee.

If the ex employee screamed at them, it does not concern me. I did not scream at them. I'm concerned about cockroaches. As I saw, them yelling at this ex employee as well.

It was not just the ex Employee yelling. If they treat me this way, as well as others unprofessionally, it makes me wonder what you did to make this ex employee upset. I wasn't yelling at no one. They brought up who I associate myself with, sounds personal, and very unprofessional.

Seriously, every time someone brings something to their attention which them as a business need to know and also need to maintain, are they going to ban people? I'm not the first person they have told not to come back, for things that were brought to the attention of this business. The actions of an Ex employee has nothing to do with me. They can try to blame me, all day long, however my focus is the COCKROACH issue.

This is a business and cockroaches are in this establishment. I came several days prior and wanted to meet with the owner regarding your cockroach issue. I have no intention of ever giving my business to this place as, I don't want to get sick from cockroach infestation, as I favor my health. In the mist of this incident someone had posted things attempting to be my account.

The were said I didnt say. That matter is being is being dealt with.
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Pros:
  • Close too restaurants
Cons:
  • Worst
  • Breakfast
  • Room was dirty

Preferred solution: Apology

User's recommendation: Bug infested, unsanitary, find another hotel

17 comments
morii.
reply icon Replying to comment of Guest-2426649

I have nowhere to go. My parents kicked me out of the house and I was banned from the homeless shelter.

Anonymous
reply icon Replying to comment of morii.

Again you are impersonating my account and it’s pretty clear your intentions to sabotage my review and me. You are not the real account and this is been reported

Guest

Lame.....Double posting to make this seem like it's an epic event..... I hope your clients aren't depending on you for anything.

Guest
reply icon Replying to comment of Guest-2426748

Well guess what, I addressed the issue regarding cockroaches, which I have a right to do. You were unprofessional and rude, I took my business elsewhere.

you are a business I have grounds to complain, especially when there is a cockroach issue. You have brought up an Ex employee (which you got into an altercation with) idiots and possums ( indirectly referring to me) Me being fired ( when I never worked there), Me attempting to shut down your establishment,( when that doesn't concern me) questioning me in regards to my clients. (When that doesn’t concern you, as I will never give my business again. You’re not even staying on point with this situation.

Im complaining about cockroaches and the fact I you were rude . that’s my focus and My issue. But I’m not going to keep going back and forth arguing. It’s clear that you don’t choose to address this issue, and it’s being evaded.

That's on you and your business. Have a good day

Denetra Eyn
reply icon Replying to comment of Guest-2426881

Get your facts straight kid. I DON'T WORK FOR THEM.

Get a parent to help you click on my username you will see that they have comments FOR OTHER COMPANIES. YOU ARE LYING AND STUPID.

Anonymous
reply icon Replying to comment of Denetra Eyn

Some else had gained access to my account, my apologies and is sending stuff that I’m not sending. I apologize about this matter and it is being felt with accordingly. As far as resolving this matter, it is closed, cause you have proven that you don’t want to resolve it

Denetra Eyn
reply icon Replying to comment of Guest-2426881

I also suppose that you did not make this post falsely accusing this person of working at the hotel either. You really are STUPID., Do you really think that the same person whom you dealt with is knows you posted here.

You are a liar, and you did make those posts. The IP address matches.

morii.
reply icon Replying to comment of Guest-2426881

I did not make this comment and I am done with the company. I did not make the comment saying you work for the company.

morii.
reply icon Replying to comment of Guest-2426748

What clients. I am not a lawyer.

Guest

As I stated before, I'm not giving you my business nor would I ever put any clients of mine in an unsafe hotel, especially when an employee that works at this hotel is messaging me about possums and idiots. Indirectly referring to me.

It has nothing to do with common sense. You are being reported because of how you’re handling this in an unprofessional manner.

Again, when you manage a business and an issue is brought to your attention, your suppose to act professionally. I have every right to file a complaint.

View more comments (16)
Anonymous
map-marker Buffalo, New York

Actual Human *** on towel behind toilet plus several other disgusting things

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Complaint of filthy unhealthy hotel room number 138 at the econo Lodge on Central avenue in Albany there was actual *** on a towel under the toilet there was beer cans and garbage behind the TV dust everywhere to the point my asthma was bad and I had to take my inhaler n then had to be wacorted out of the hotel room bc there were drug addicts going crazy n some kind of weapons dealer with all kinds of weapons outside on the stoop!
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User's recommendation: Do not book a room at econo Lodge inn and suites on central avenue in Albany ny

Lillian P Kea

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Verified Reviewer
| map-marker Greensboro, North Carolina

I went to the store after checking in. Came back and money and property was stolen after the front desk checked someone into my assigned room

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Econo Lodge - I went to the store after checking in. Came back and money and property was stolen...
Econo Lodge - I went to the store after checking in. Came back and money and property was... - Image 2
Econo Lodge - I went to the store after checking in. Came back and money and property was... - Image 3
Econo Lodge - I went to the store after checking in. Came back and money and property was... - Image 4
Econo Lodge - I went to the store after checking in. Came back and money and property was... - Image 5
Econo Lodge - I went to the store after checking in. Came back and money and property was... - Image 6
Updated by user Nov 03, 2023

I will NEVER stay there again

Original review Nov 01, 2023
Theives stole $100, my medications and other items. The staff acted like it was my fault. How do you rent out a room twice in one day then get mad because I'm upset because I was robbed!! Very rude, unprofessional ladies. My room has to be changed earlier today due to disgusting conditions of first two rooms
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Loss:
$100
Pros:
  • Economical
Cons:
  • Dirty and filthy

Preferred solution: Compensation for my loss

User's recommendation: Avoid at all cost

Anonymous
map-marker Rapid City, South Dakota

Pissed

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What a trip with bad front desk service. My experience here at Econo is everything is personal and how very inconsiderate we as guest are treated.
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User's recommendation: Don’t even bother being a guest at this motel. They act like it’s the holiday inn or something. Rooms are freezing

Kaina Qiu
map-marker Altus, Oklahoma

No refund

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The front desk man is awful. He was very rude and refused to talk to us about anything. Didnt mention there was no refunds. And refused to give us a phone number to call
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Loss:
$431
Pros:
  • Noun

Preferred solution: Full refund

User's recommendation: Stay away from it

Steve S Kpj

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Verified Reviewer
| map-marker South Elgin, Illinois

Compaint

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The econo lodge in Norton Virginia needs a lot of help. Overflowing garbage cans outside, toilet seat wouldn't open, the shower wand had no hanger, there were electric outlets that didn't work, the room was not clean, toilet, sink, floor, room was painted with no drop cloth, and to top it off I got bit by bedbugs. Higher management should be embarrassed, it's quit obvious the manger on site is incompetent, I fully understand that econo lodge is a budget hotel, I didn't know it was sub standard.
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Anonymous
map-marker Portland, Oregon

Romance coming where

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i come to Oregon to see myself and find romances but your hotel has none you are worth it i tell myself; trimet to precsott terrace apartments map desk bus schedule where is it? I need a little more guys managers system session come on fellas
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User's recommendation: try hard to love the world

Kiare S

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Verified Buyer
| map-marker Norfolk, Virginia

My room has fresh blood on the bed

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Econo Lodge - My room has fresh blood on the bed
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Econo Lodge - My room has fresh blood on the bed - Image 6
Updated by user Sep 22, 2023

No one has contacted me and it’s very saddening and unfortunate I will never stay at another Econolodge again

Original review Sep 15, 2023
I went to check my bed and and there was dots of fresh blood on my sheets when I was trying to take a nap Im a military veteran traveling to help others and to see that makes me not want to sleep nor touch anything. The office worker brings me sheets and explains that the workers are gone and told me to make it myself and bring the dirty laundry to her in the office, she wasn't even talking straight, I'm just overwhelmed, and my anxiety is through the roof right now. I asked for gloves, and she tells me there's none like how is there no gloves in a hotel I worked for choice hotels this is unacceptable and just upsets me I can't even get decent clean bed to sleep on like seriously Wtf
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Preferred solution: Full refund

User's recommendation: Econolodge little creek in Norfolk, VA really is a disappointment

1 comment
Zakya Zmg

If it was that bad why did you stay? You are not entitled to a refund if you stay.

Obviously, you are lying to get a refund. If you want to stay somewhere for free try the streets or a homeless shelter.

Khalid W Pfo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Knoxville, Tennessee

Compaint

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Econo Lodge - Compaint
Original review Sep 15, 2023
Econolodge North in Knoxville Tennessee is charging my truck driver $218 because he placed a towel on the floor so that he would not slip in the towel received dirt from the floor that was not clean so they are charging $218 for a damage deposit.
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Loss:
$218
Pros:
  • This is the first time this has happened
Cons:
  • Econolodge north in knoxville tennessee

Preferred solution: Full refund

User's recommendation: Do not stay here if you want your damage deposit back