Econo Lodge
Reviews and Complaints
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Verified Reviewer | Bluefield, West VirginiaCustomer service was very rude and disrespectful
- Nice rooms
- Rude customer service
Preferred solution: Full refund
User's recommendation: 100% do not recommend
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Verified Reviewer | Garden City, GeorgiaTerrible room i want a refund
The customer service staff in the afternoon was totally disrespectful, their job is totally useless for customer service, I asked them for the hotel password to complete a job, called several times and they didn't give it to me, it's still time and I couldn't comply With my online work given to power and bad service, I had to go to the office and in a bad way he gave me another control and I was cursing and very upset for the simple fact of asking with a TV control out of order, apart from that I was clear and I asked for a non-smoking room and it is full of smoke smell, the bed is full of hair and I am currently suffering from a terrible allergy due to the poor maintenance they have in this place. I want to speak to an administrator, I want a full refund.
- Customer service and his attitude
Preferred solution: Full refund
User's recommendation: 0-0
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Verified Buyer | Charlotte, North CarolinaPissed the women at the front desk
User's recommendation: Dont book with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged my card
- Cheap
- Dirty
Preferred solution: Full refund
The worst motel room I have ever seen
Discrimination!!! BED BUGS ROACHES drugs
Econo lodge in martinsville VA ran by a name as mj and manage by a woman by the name of Melissa. Let me be the 1st to say you wouldn't think in this day and age racist people exist but they do and Melissa is one of them.
She had put multiple people on the do no rent list based of their color religion origin and more. She has threatened guest and provoked them to fight. Then hide behind the desk and threatened to call the police. After saying what she says which is 10 times out of 10 rude and disrespectful.
She will not hire black people unless you are looking for housekeeping positions.
And most the time She will discharge the application immediately.tgey have BED BUGS ROACHES AND THEY WAS AND REUSE TOWELS WITH BODLY FUILDS ON THEM SUCH AS BLOOD PUSE AND MORE. THEY DO NOT USE ANYTHING TO KILL BACTERIA OR GERMS THEY HAVE HOUSEKEEPS THAT SMOKE *** INSIDE THE ROOM WHILE SUPPOSDELY CLEANING THEM THE HOTEL NEEDS TO BE SHUT DOWN OR UNDER NEW MANAGEMENT ASAP WOULD NOT RECOMMEND A RAT TO STAY THERE MORE LESS THAN A HUMAN BEING !
User's recommendation: Would not rent there even if it was my last option
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Verified Reviewer | Martinsville, VirginiaResolved: Unprofessional and unclean
Fixed nothing.
Bad customer service and refuse to deal with cockroach issue. Requesting i don't come back, as well as the clients I drop off. Rude and disrespectful to customers and people. Instead of taking care of issue, they said I cant come back.
An ex employee has nothing to do with cockroaches. Their establishment and issues with an ex employee has nothing to do with me. I was banned because they had a personal altercation with a ex employee, but they also didn't want to deal with the cockroach issue. That issue with them and an ex employee is between them.
They were confronted nicely about cockroaches. They are a business, there is no reason to ban me from the property, because I spoke in regard to cockroaches. Whatever issue they have with a ex employee, they blamed on me. I'm not the ex employee.
If the ex employee screamed at them, it does not concern me. I did not scream at them. I'm concerned about cockroaches. As I saw, them yelling at this ex employee as well.
It was not just the ex Employee yelling. If they treat me this way, as well as others unprofessionally, it makes me wonder what you did to make this ex employee upset. I wasn't yelling at no one. They brought up who I associate myself with, sounds personal, and very unprofessional.
Seriously, every time someone brings something to their attention which them as a business need to know and also need to maintain, are they going to ban people? I'm not the first person they have told not to come back, for things that were brought to the attention of this business. The actions of an Ex employee has nothing to do with me. They can try to blame me, all day long, however my focus is the COCKROACH issue.
This is a business and cockroaches are in this establishment. I came several days prior and wanted to meet with the owner regarding your cockroach issue. I have no intention of ever giving my business to this place as, I don't want to get sick from cockroach infestation, as I favor my health. In the mist of this incident someone had posted things attempting to be my account.
The were said I didnt say. That matter is being is being dealt with.
- Close too restaurants
- Worst
- Breakfast
- Room was dirty
Preferred solution: Apology
User's recommendation: Bug infested, unsanitary, find another hotel
Actual Human *** on towel behind toilet plus several other disgusting things
User's recommendation: Do not book a room at econo Lodge inn and suites on central avenue in Albany ny
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Verified Reviewer | Greensboro, North CarolinaI went to the store after checking in. Came back and money and property was stolen after the front desk checked someone into my assigned room
I will NEVER stay there again
- Economical
- Dirty and filthy
Preferred solution: Compensation for my loss
User's recommendation: Avoid at all cost
Pissed
User's recommendation: Don’t even bother being a guest at this motel. They act like it’s the holiday inn or something. Rooms are freezing
No refund
- Noun
Preferred solution: Full refund
User's recommendation: Stay away from it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | South Elgin, IllinoisCompaint
Romance coming where
User's recommendation: try hard to love the world
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Verified Buyer | Norfolk, VirginiaMy room has fresh blood on the bed
No one has contacted me and it’s very saddening and unfortunate I will never stay at another Econolodge again
Preferred solution: Full refund
User's recommendation: Econolodge little creek in Norfolk, VA really is a disappointment
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Knoxville, TennesseeCompaint
- This is the first time this has happened
- Econolodge north in knoxville tennessee
Preferred solution: Full refund
User's recommendation: Do not stay here if you want your damage deposit back
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How many times are you going to post this dreck? Did you delete the entry that featured your photo?
If that place is so terrible, stop fighting to stay there (with your clients of course). Leave and never return.