Product: Econo Lodge Customer Care Clear all filters (16 of 16 reviews match)
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1.0
Details
There was a major storm in Dallas on Sunday, June 9th. Areas of Richardson near this hotel were particularly hard hit. Most of the area was left without electricity. People (myself included) were scrambling to get themselves and their families into hotels/motels that...
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2 comments
Anonymous
#1770473

Laughing Myself Silly at your description of their "Continental Breakfast".

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Review
#1561524 Review #1561524 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
Cons
  • Taking advantage of local residents in need
Reason of review
Pricing issue
Preferred solution
Company wide ban on price gouging/refund of difference in advertised price and actual charges for all patrons on June 9, 2019.

Econo Lodge in Pueblo, Colorado - Dissatistied customer

1.8
Details
I made reservations in order to visit my son who was in critical care I booked them around the 7th of March 2019 for April 3, 2019 thru the April 6th since this time my son passed away. I called today which is March 29, 2019 to cancelled and was told that I would lose my money which is the sum of 155 dollars I explained serval times that my son has passed no exceptions for the situation I feel that this was extremely insensitive to my situation. So I am out the 155 with the additional money going towards my son funeral I do understand that it is policy but you would think in this worst time of a personal life would be at least considered
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Review
#1503073 Review #1503073 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
Pros
  • Location
Cons
  • Customer satification
Reason of review
Poor customer service
Loss
$155
Preferred solution
Full refund
Tags
  • Unprofessional Staff

Econo Lodge in Burbank, California - Update to previous review

1.0
Details
I reported credit card fraud. Being double-charged. For 7 months they have given me, my bank, and the parent company Choice Hotels the run-around that they were going to release the double charge funds back to my bank. Each time they never come. I believe it's a delay tactic. An investigator from the State of Utah consumer affairs is investigating and going to force them to pay.
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Review
#1384889 Review #1384889 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
Reason of review
Problems with payment
1.0
Details
A couple months ago we called and booked two rooms 7 people at the Econo Lodge in Gatlinburg when we arrived they said they only had one room available for seven people I asked how 7 people were going to sleep in a 2 bed room they had the manager come over Pam she said...
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Review
#1348680 Review #1348680 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
1.4
Details
Air conditioner is leaking all over the floor and they won't switch our room. I have asked repeatedly. Our room is also the only one with a box television. Housekeeping does a *** poor job of cleaning if they even come by. Always playing the language barrier. Two...
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Review
#1343982 Review #1343982 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
wen i got off work fri i couldnt get in my room so i walk to front desk to ask why and she told me key was keyed for only one day i said no i been here since mon and supervisor from back room screaming at me like yeah i did it for one day and i said i wasnt talking to...
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Review
#1326093 Review #1326093 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
Reason of review
Poor customer service

Econo Lodge - Cancel reservation

1.0
Details
Woman on phone could not hear me so she hung up
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Review
#1289461 Review #1289461 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
Reason of review
Poor customer service
1.6
Details
On 5-31-2018 we arrived @ Econo Lodge in Harrisonburg VA, at check in we tried explaining that my uncle booked our to for us as a gift and he had his cc info already on file an would be happy to verify but because he wasn't there we had to pay by other means (#1...
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Review
#1287981 Review #1287981 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
Reason of review
Poor customer service
1.0
Details
The Econo Lodge in Old Baytown Texas
Do not go there. We are storm chasers and we use these hotels multiple times through out the year. Some foreign guy is a complete jerk. I travel all over the world using these hotels. The guy was rude, ugly, and threatening because I asked him his name. He claimed to...
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1 comment
Anonymous
#1722239

This guy is a scam!

Review
#1228091 Review #1228091 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
Reason of review
Poor customer service

Contact Econo Lodge Customer Service

Website:
www.econolodge.com
Mailing Address:
1609 S Stephenson Ave
Iron Mountain, Michigan 49801
United States
Phone:
(906) 776-8000
All Econo Lodge Contacts

Econo Lodge Reviews

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  5. 3 reviews
Econo Lodge reviews
they kept my 100.00 deposit because of supposely stained towel.*** and dealers abound in this place. i would rather sleep in homeless shelter than go back there. even my car was damaged and they could care less. the police came and looked at it and gave me incident...
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1 comment
Anonymous
#1443547

Not very helpful without location.

Review
#1206365 Review #1206365 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
Reason of review
Poor customer service