Product: Econo Lodge Room Booking Clear all filters (5 of 5 reviews match)
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Econo Lodge - Reservation at Econolodge Inn in Carlsbad, NM

I made a reservation at this hotel for one night to attend a conference and the event was postponed, I called customer service and the man that answer the phone told me that the time to cancel had expired and I told him that I had made the reservation four hours before that how long was the deadline to cancel if it was 30 minutes or one hour, that it wasn't specified in the reservation rules and he told me that I should of read the reservation policies before I reserved the room, this is the kind of customer service this company has, stupid people that don't know how to treat a customer, no people skills at all
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Review
#1138676 Review #1138676 is a subjective opinion of poster.
Service
Econo Lodge Room Booking
Reason of review
Poor customer service
Loss
$100

Econo Lodge - Will not refund a canceled reservantion

I made reservation at Econo Lodge in norwalk, Ohio for june 25 & 26.. The 24 my wife had a heart attack and passed away. When I left the hospital I called the motel and canceled the reservations. They said it was too late, but when I told the why they said I would get a full cancellation and would not be charged. Today I looked at my bank account and they charged me for 25th. When I called them and ask why they charged me they were very hateful and said I did not cancel in time. I was with my dying wife and could not call. If this is the kind of treatment customer get I will never be back. I am in enouth grief with out some talking to me like that. I understand your policy , but this was an energency. How would you feel If it was you spouse. Thank You, John Ladd hladd@suddenlink.net
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Review
#1067201 Review #1067201 is a subjective opinion of poster.
Service
Econo Lodge Room Booking
Reason of review
Poor customer service
Loss
$71
Preferred solution
Full refund

Econo Lodge Room Booking Review

1.0
Details
Booked a room and wanted to cancel within the hour and they charged me the full amount of the booking and said they had a 24 HR policy. Huge rip off!
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Review
#999043 Review #999043 is a subjective opinion of poster.
Service
Econo Lodge Room Booking
Reason of review
Return, Exchange or Cancellation Policy

Econo Lodge

1.0
Details
Made a reservation at the Econo Lodge months early in Beaufort SC. When I got there the manager Freddy would not let me check in said that there hotel did not allow one to make reservations online. Freddy asked me to leave as it “was not his problem”. Do not stay at Econo Lodge even with a reservation makes no difference if they want to tell you No then they will. Even when I called customer care they said they support their managers and their business decisions. This Freddy was just a classic *** I hope the whole state of South Carolina is not like this.
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Review
#836723 Review #836723 is a subjective opinion of poster.
Service
Econo Lodge Room Booking
Cons
  • Unsanitary conditions and rude management
  • Bed bugs
  • Filthy and disgusting room
Reason of review
Poor customer service

Econo Lodge - Room Booking Review from Coatesville, Pennsylvania

1.0
Details
Worst hotel ive ever stayed in!!!!! Breezwood,pa. Filthy, nasty, it smelled terrible. There was mold all over the bathroom and twondays later im sick and throwing up. The ceiling had fallen down in the hallway in front of our room. Absolutley no hot water! Not even enough cold water pressure to take a cold shower. The girl working the front desk must have partied with her friends at the front entrance as I woke to beer bottles all over the front entrance and driveway. This place shouldn't even pass for a homeless shelter!!! Wouldnt recommend econo lodge to my worst enemy. I call customer service and hit reservation and they puck up right away, but when i try and connect to customer relations, im put on hold for yntil the duration of my patients gets the best of me and I hang up. I guess they have this game figured out......... id rather someone just blatantly steal from me
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Review
#677113 Review #677113 is a subjective opinion of poster.
Service
Econo Lodge Room Booking

Contact Econo Lodge Customer Service

Website:
www.econolodge.com
Mailing Address:
1609 S Stephenson Ave
Iron Mountain, Michigan 49801
United States
Phone:
(906) 776-8000
All Econo Lodge Contacts

Econo Lodge Reviews

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  4. 4 reviews
  5. 3 reviews
Econo Lodge reviews