Detroit, Michigan
Not resolved
1 comment

Came to EconoLodge located at 5707 Challenger Pkwy in Fort Wayne, Indiana 46818 on Sunday the 24th and spoke with Umesh Patel and this man was so rude and when asked for senior discount he said we already gave you a discount on the room for the week and you don't get discount....over the phone when inital contact was made my granddaughter spoke with his wife and she didn't explain that there was a hold on the room with the funds, the price was quoted $399 for a weeks stay, when he took the card he attempted to take an additional amount out and said this was required.....he finally said thats okay and gave her card back to her....they only change the sheets on the bed twice for guess who stays a week or longer.....if this was told before we came we would have had time to secure lodgings at another place close to the hospital she was to do a weeks work....everytime there is a problem and calls are made to the front desk, it is a hassel with this man, the housekeepers can't understand when asking for service...we checked in and had enough baggage for the entire week, but this man called and asked if we had more people in the room and told a lie that someone was at the desk asking about us and asking for us by another name, no one in this area knows us and we came from another city.....he complains and his wife says one thing and he says another....not on one accord...

Product or Service Mentioned: Econo Lodge Room.

Reason of review: Poor customer service.

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rollo2016
#1150917

It is always a good idea to try and find out just who owns/manages one of these budget motels and if you see any foreign names, go elsewhere.