Econo Lodge Reviews and Complaints
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0
ISSUES RESOLVED
161
TOTAL REVIEWS
$12.1K
CLAIMED LOSSES
$258
AVG LOSS
8K
PAGE VIEWS
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Cons
- Bed bugs
- Filthy and disgusting room
- Because the gm would not do a thing to solve the issue
Pros
- Location
- Being close to where i needed to be
- Guy at the front desk tried to help but he wasnt the manager
Pissed Consumer Interviews
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Econo Lodge 24 United Drive Clarion, PA 16214 814-226-8682 Dear Hotel Manager, I checked into your hotel on Saturday April 1, 2017 and stayed for about an hour. After viewing the room we were given we were contemplating on leaving anyway. And then after the knock on the door by one of your employees we decided to leave due to the foul mouth of the employee and the condition of the room. I spoke to you on April 5th when you told me the hotel manager was not in and did not have a set schedule only to find out that you are the general manager, Lisa. Seeing that you have not called me back to discuss the incident at your establishment, I take it that you don’t care how your customers feel about their stay. Well, let me tell you I am in my 60’s and doubt very much that I would go into a place and start banging on walls especially after driving for 9 hours. Your employee I believe told you that someone said to him, “ Do you want me to shoot you in the face”, That is so untrue, as I told him to please come into the room 3 times, that there was a big blood stain on the mattress that looked like someone was shot in the head and you flipped the mattress over when the blood was still wet because the same stain was on the box spring. Shame on him, If you look at my choice privilege account you can see that I have spent over $2000. Just on Econo Lodges in the past 8 months. Which I will never spend another penny for Econo Lodge. I want you to know that I am disputing my charge at your hotel and the feedback that I am putting all over the internet I have enclosed. I have a pending complaint with the BBB and will be calling the Board of Health on Monday. I have taken photos of the mattress that you would not even lay your body on, which was absolutely disgusting and it’s a shame that your hired employees just did not care about taking a look at what I was trying to tell him. I feel that it is in your best interest to terminate that employee as he does not keep himself and his uniform looking very professional and how myself and grandson and daughter was spoken to is just not exceptable in the professional field. Never in my life have I’ve been treated in such a hostile way. Sincerely,
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Billing issue | Econo Lodge review
Update by user Dec 23, 2019
They argued that I wasn't double charged even though my bank confirmed i was. It was over all the WORST hotel I've ever stayed at and I'm VERY displeased.
Original review posted by user Dec 23, 2019
We were double charged for a room that is disgusting. Several cigarette burns in the furniture and on the toilet seat, along with blood on the wall and a busted window with the glass still sitting there. I tried telling the service person at the front desk and they argued that I was double charged but I called my bank and they confirmed that I was indeed charged twice for the same room. I'm very displeased and will never rent a room from this location again.Review
Cons
- Dirty room refuse new room refuse refund called me a liar
Reason of review
Poor customer service
Loss
$246
Preferred solution
Full refund
Tags
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Verified Reviewer
It was okay at the business for about a week until l started getting harassed and threatened by the female co-workers that also have partial owner ship of the business. I kept my room clean. I never talked back or was disrespectful.I was threatened and told that it...
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Review
Pros
- Rooms are clean and there is wi-fi
Cons
- Disrespectful employees
- Taking advantage of local residents in need
Reason of review
Not as described/ advertised
Preferred solution
Verify to the workers that they are suppose to provide great customer service.
Tags
Never and I mean never use Econo Lodge
Spoke to supposed corporate office obvious outsourced English second language Explain my story still got run around here is my ref# 9723589. Not a threat but a fact I have everything documented . I am going to expose Econo Lodge and their bogus policies about reservations. Look me up I have a great Social Media following !! I know Corporate is all about $$. So if I can influence a dozen people or so to avoid Econo Lodge of Santee SC . Who has the last laugh ?!?
Review
Reason of review
Return, Exchange or Cancellation Policy
Loss
$54
Preferred solution
Full refund
Tags
Payment | Econo Lodge review
I staid one night. We got there at 5:45 told them we wanted to stay one night. We left around 10:30 AM we were told check out was at 11 AM. I look at my account and Ive been charged two times. Please explain this. This has never happened before and Ive staid a few times now
Review
Service
Econo Lodge Room Booking
Pros
- Location
I work for Montgomery County Maryland Government and I paid for a client to stay at the Econo Lodge (MD166) on Dates 11/4/2019 - 11/6/2019. We I paid for the reservation over the telephone I requested a Credit Card Authorization Form, filled it out and faxed it back...
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1 comment
Really? As a government worker you should be able to understand that gibberish just as if it was written using the Queen's English.
Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Sent from my iPad good morning I didn’t want to write a bad review to the public so I am sending this directly to corporate . Our stay at econo lodge in Manchester New Hampshire is the worse experience at a hotel . We drove about 2 hrs so I could see my cousin play...
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1 comment
You should be refunded ten times your money back.
Review
Product
Econo Lodge Room
Pros
- It was close by downtown manchester
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Update by user Nov 03, 2019
No managers to be found-place was a noisy all night.
Update by user Nov 03, 2019
Bug bites!!! Don’t try to sleep here!
Filthy! Not even a decent donut at breakfast- no protein, no fruit but spoiled orange juice.
Original review posted by user Nov 03, 2019
We were disgusted by the filthy bathroom and sink area but were too tired to find...
2 comments
Tried several times to report bug bites but no one can ever answer any questions- You have to talk to a manager and there is never one on duty. Now we have medical bills too!
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Review
Service
Econo Lodge Sanitary Conditions
Cons
- Noisy
- Bug bites
- Filthy
Reason of review
Bad quality
Loss
$49
Preferred solution
Full refund
Tags
Complaint | Econo Lodge review
Location was disgusting, smelly and the staff were useless.
Review
Cons
- Uncaring staff
- Room
- Duplicate credit card charges
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
What the *** | Econo Lodge review from Oklahoma City Southwest, Oklahoma
Update by user Oct 13, 2019
I want my money back!
Original review posted by user Oct 13, 2019
I paid for two nights. The room was exttemenly dirty, *** roaches and the doors were broken. The door to go in to the room and the bathtoom door.
3 comments
Review
Product
Econo Lodge Room
Pros
- Close to highway
- Location
Cons
- Cleaniness
- Lack of concern by management
- Room was dirty
Reason of review
Bad quality
Loss
$140
Preferred solution
Full refund
Tags
I have been staying at The Econolodge in Yankton for a couple of nights each month for the past few years. Most of the clerks recognize me and say that "your info is saved in our system". Meaning that it is in their system that I have AAA and that I like a ground floor...
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Review
Reason of review
Poor customer service
Preferred solution
There is no solution
Compare Econo Lodge to
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Front Street Binghamton, NY | Econo Lodge review from Dickinson, New York
Floors so nasty, made my socks black! General manager did NOTHING! No room change, no discount, no refund- actually said he’d charge me 1/3 price to stay an extra 6 hrs!
Review
Cons
- Because the gm would not do a thing to solve the issue
Reason of review
Bad quality
Loss
$110
Preferred solution
Full refund
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Sorry, Mister Patel doesn't give refunds.
Someone needs to give me my money back. What a ***
Yeah... Well Mr.
Patel needs to give a *** what his customers think about their stay. I want my money back!