Econo Lodge Reviews and Complaints

I reported credit card fraud. Being double-charged.

For 7 months they have given me, my bank, and the parent company Choice Hotels the run-around that they were going to release the double charge funds back to my bank. Each time they never come.

I believe it's a delay tactic. An investigator from the State of Utah consumer affairs is investigating and going to force them to pay.

Consumer Beware! I made reservations at Econolodge in New Jersey through Travelocity in April of 2018 for a stay in July of 2018.

Paid for both. Have receipts. Suddenly, 5 months later, my account was charged few hundred dollars for both reservations AGAIN! Overdrew my account!

Both the Econolodge in New Jersey, and the complaint line are unable to explain why and are unwilling to resolve. One complaint line person hung up when supposedly putting me on hold. Am told to wait and there are no explanations! This is a fraudulent action and a criminal justice issue.

I feel like I'm wasting my time!

The place was also very unsanitary and the fire alarm kept going off at all hours!

A couple months ago we called and booked two rooms 7 people at the Econo Lodge in Gatlinburg when we arrived they said they only had one room available for seven people I asked how 7 people were going to sleep in a 2 bed room they had the manager come over Pam she said she would give us another room for three times the price we told her no that is way too much for a small run-down Hotel she said we should have booked sooner when he persisted tell her we did she said if you don't like it go somewhere else I'm cancelling your reservation then through the bank card at my 70 year old mother we had some Choice words and she pretty much laughed and threw us out I called and made a complaint no one gave a call back

I stayed at Econolodge in Salt Lake City in March 2018 and they double charged me. The staff has given me the runaround for five months and my last experience was with a very belligerant clerk that stated that they were refusing to pay me back the double charge portion.

Corporate headquarters is also attempting to dismiss me more than once via email claiming that the receipt for cash that they gave me for my double charge that states the word "adjustment to credit card" means that they actually credited my bank account back. My bank records clearly show no refund was ever made. Corporate Choice Hotels was also asked to email my bank and simply state that their so-called "receipt" means "refund" and then the bank would take care of it all through their fraud department. Corporate Choice Hotels, parent company of Econolodge, will not do such a simple thing via their email to me and want to redirect me back to the clerks that, in my opinion, stole the money and have done, in my opinion, credit card fraud.

I also have the manager who double charged me on a three way conference call with my Bank's fraud department a couple of months later where the manager admits on a recorded line that the refund was never made back to my back. Corporate after being told this, has done absolutely nothing to refund my money and has stated via email this day that they wash their hands of it and that I must contact the Econolodge, which will not give me the double charge refund and keeps up the same old story that me and my bank have heard for months, that it will take 3 - 5 days to show up on my bank account. Then it never does. My advice to anyone in the world is to never, ever give this hotel your credit card or debit information and if you have to stay there, then pay cash only and do not book in advance.

The manager also stated to me while being recorded on their cameras when I asked for my credit card information to be shredded, that they had all the credit cards and bank information of all customers for the last 20 years in their basement. Now why is that? Now Choice Hotels Guest Relations is now telling me that if it doesn't show up credited to my account this time then my bank has to contact Econolodge in SLC to have it done "manually," yet over and over, it has already been relayed to Choice Hotels that my bank simply needs an email stating that their language on their receipt means "refund," and they will take care of it. Choice Hotels is refusing to do this and only wants to send me back to the same rude and/or belligerent clerks in SLC that said they were refusing to pay.

So that will work!!!! If they wanted to pay me back, all they have to do is send me a check or go through bill pay in their computer. How stupid are we supposed to be out here?? It is as clear as it can be.

They are refusing to pay back my double charge. I want to know how many other hundreds and thousands of people are having this same problem if their computers "JUST DON'T WORK!" This is my experience with Choice Hotels and Econolodge and how I feel about the matter.

I am turning them in to the authorities for credit card fraud and anything I say here cannot constitute fact without a court of law. I am just reporting what I was told with them being recorded and how I feel.

Air conditioner is leaking all over the floor and they won't switch our room. I have asked repeatedly.

Our room is also the only one with a box television. Housekeeping does a *** poor job of cleaning if they even come by. Always playing the language barrier. Two females, not of Indian decent, work the front desk and are very rude.

Like the occupants are annoyed by making them do their job. Contenintal breakfast is very limited.

Waffles, a couple of bagels, bread (no jelly or cream cheese, just butter), stale cereal and horrible coffee. The only good thing about the dump is the pool.

Econo Lodge Paducah KY - ****** I WANT A REFUND!! PLEASE PASS MY EXPERIENCE BELOW TO A MANAGER! I WANT A RESPONSE AND MONEY BACK!!! *******

Econo Lodge Paducah KY - August 18 - August 19, 2018

It started off OK.. check in , clean room. We were out for a majority of the time, got back around 2am. I went right to sleep, my boyfriend watched TV for another hour. Around 4am, I awoke and my face was on fire, I had 2 Large welts on my face I opened the light and we checked the bed... BED BUGS!!! I took pictures of them, we visually could find adults running on the sheets and behind the mattress close to the wall. One was filled with blood. We went down to the office, I had one bed bug in a tissue. The night manager didn't seem too concerned, told me to toss the bug in the trash...gave some excuse about house keeping missing them or something like that. I showed him my welts and he was like " what time did you check in??.... and youre only noticing this now??!! Why yes...we only noticed them at night time during the dark because they hide and when it gets dark they come out to search for a blood meal. It's not like they come out during the day. All we got was to change rooms, so we did. Switched to a non smoking room that was hot and humid and smelled like an ashtray. Had to deal with the room phone ringing and hanging up. In the morning we went back to the office and told our story again. The manager came over...he didn't seem like he cared, said he had not had any complaints about bed bugs before and that it probably wasn't bed bugs like I was lying... the lady at the desk mumbled told ya so to him. Look... I'm a 46 year old woman, I know what bed bugs look like. I asked for compensation, they said having the room changed was compensation.

They took my information, said something about exterminator would check to confirm and I'd get a call. I want my MONEY BACK, FULLY REFUNDED for this aggravation. Now WE have to worry about ensuring all our belongings in that room we bring home are not infested with the bed bugs because they will now infest our home. Please take what we experienced as the truth and do something about it before the other rooms get them too! I want my money back, we will not be back to this location if we are in Paducah in the future. Please contact me !! Room #117 is the bed bug room!!! Room 121 is the one we were transferred to.

Id also like to say that NO ONE even said that they were sorry and even cared that I had been bitten while asleep.

Thank you!!!

Hotels.com confirmation number8146324009807$67.79

This was a family reunion, we had a family member tragically pass recently and we were going to celebrate their life of achievements this week as we vacation this week every year anyway. We were traveling with an infant because the parents were too distraught to travel. We live in Sparrows Point, Md. and traveled about three hours or 150 miles to Ocean City, Md. When I first arrived at the EconoLodge, I could smell marijuana, and the two fellows at the desk were definitely under the influence of something. I am a retired law enforcement officer and can smell *** a mile away. I spoke to the manager (Donnie) and he was absolutely unapologetic while telling me my reservations were cancelled 12 hours earlier. I made my reservation in March ( 4 months earlier) and was told to pay upon my arrival. We have made reservations like this for several years in a row at a Quality Inn down the street without any issues. Our favorite spot (that Quality Inn) is now owned by Hilton and it is $2000, more each week making it over $4000, to stay there and they were completely booked. We were horrified to find nothing available for several miles because there is a White Marlin tournament this week.

We later went to the Ocean City travel center to ask for help and found that some of the hotel chains were creating false errors in discounted reservations so they could cancel them and could book full rate paying customers. Unfortunately they also informed us that it is nearly impossible to book anywhere this week due to the White Marlin contest. After chatting on Facebook, we found that indeed some chains are changing credit card expiration dates to create transaction failures and they can then CANCEL YOUR RESERVATION. This celebration of a loved ones live has been turned into a second nightmare thanks to Econo Lodge and Choice Hotels for cancelling our reservation without contacting us at all. We, unfortunately traveled back to Sparrows Point, Md. that night.

Keep in mind we were in touch with Choice Hotels the entire time and although we've always booked through them, we sat in the EconoLodge parking lot on the phone with them, they were absolutely ZERO help to us and explained each chain is independent. The young lady on the phone at Choice Hotels sat silent with no answers for us until we hung up.

If you could take a moment to review the Choice Hotels feedback for this hotel you'll clearly see this wise guy of a manager just cuts and pastes the identical pre-manufactured BS response to every negative write up. This is obviously a horrible situation for customers made worse by Choice Hotels failing to look at these negative reviews and protect their so-called valued customers.

Checked my bed as soon as I arrived at hotel bed was covered with bed bugs, went to the front desk to tell the front desk clerk who was very polite and nice and she explained to me that her mangager stated on the phone that she wasn't allowed to give refunds and that she would refund me my money when she mad to work at 6:30 a.m, I went back and explained to her he problems with the beg bugs and she started yelling really loud with other guest ,about how she wasn't giving me a refund and how she refused to give me coorprates name and number! I asked her why and she stated she didn't have to!

So I ask her for a refund form and two copy's and she stated I could only get one! I've been going to house hotels for a very long time and this was by far my worst experience! The rooms where old with bed bugs!!! And the manager Tammy Kyser is very rude and angry!

Never again in my life! Clean it up econo!!!!!