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Pissed Consumer Interviews ?

Econo Lodge 24 United Drive Clarion, PA 16214 814-226-8682 Dear Hotel Manager, I checked into your hotel on Saturday April 1, 2017 and stayed for about an hour. After viewing the room we were given we were contemplating on leaving anyway. And then after the knock on the door by one of your employees we decided to leave due to the foul mouth of the employee and the condition of the room. I spoke to you on April 5th when you told me the hotel manager was not in and did not have a set schedule only to find out that you are the general manager, Lisa. Seeing that you have not called me back to discuss the incident at your establishment, I take it that you don’t care how your customers feel about their stay. Well, let me tell you I am in my 60’s and doubt very much that I would go into a place and start banging on walls especially after driving for 9 hours. Your employee I believe told you that someone said to him, “ Do you want me to shoot you in the face”, That is so untrue, as I told him to please come into the room 3 times, that there was a big blood stain on the mattress that looked like someone was shot in the head and you flipped the mattress over when the blood was still wet because the same stain was on the box spring. Shame on him, If you look at my choice privilege account you can see that I have spent over $2000. Just on Econo Lodges in the past 8 months. Which I will never spend another penny for Econo Lodge. I want you to know that I am disputing my charge at your hotel and the feedback that I am putting all over the internet I have enclosed. I have a pending complaint with the BBB and will be calling the Board of Health on Monday. I have taken photos of the mattress that you would not even lay your body on, which was absolutely disgusting and it’s a shame that your hired employees just did not care about taking a look at what I was trying to tell him. I feel that it is in your best interest to terminate that employee as he does not keep himself and his uniform looking very professional and how myself and grandson and daughter was spoken to is just not exceptable in the professional field. Never in my life have I’ve been treated in such a hostile way.   Sincerely,
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Econo Lodge - No water for 2 days

Econo lodge valley view ln Dallas tx no water for 2 days can’t wash or flush toilets it’s disgusting I think I’ll call the board of health
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 07.
#1395857
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To h.kitcher: No, I do not agree about the surcharge. Say I pay with my card, at a restaurant, for my burger. There is an amount charged on my card and the amount is stated, then without my knowledge they add a surcharge. There is nothing, in writing, giving them the...
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Company wrote 0 public responses to the review from Oct 26.
#1389421
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I stayed 1 night at this motel, located in Iron Mountain Michigan, in the U.P., and paid with my credit card. I did acquire a receipt that stated additional charges for state and local taxes would be added to the total, but they ALSO added an unauthorized credit card...
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Company wrote 0 private or public responses to the review from Oct 25.
h.kitchener
h.kitchener

When you pay with a credit card the issuer, say Visa charges the motel a percentage of the charged amount as a fee to Visa---anywhere from 3 to 5 percent or so. Thus, the surc...

#1388512
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Econo Lodge - Update to previous review

I reported credit card fraud. Being double-charged. For 7 months they have given me, my bank, and the parent company Choice Hotels the run-around that they were going to release the double charge funds back to my bank. Each time they never come. I believe it's a delay tactic. An investigator from the State of Utah consumer affairs is investigating and going to force them to pay.
Company wrote 0 private or public responses to the review from Oct 18.
1.0
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1384889
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Consumer Beware! I made reservations at Econolodge in New Jersey through Travelocity in April of 2018 for a stay in July of 2018. Paid for both. Have receipts. Suddenly, 5 months later, my account was charged few hundred dollars for both reservations AGAIN! Overdrew my...
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Company wrote 0 private or public responses to the review from Oct 17.
1.3
#1384144
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A couple months ago we called and booked two rooms 7 people at the Econo Lodge in Gatlinburg when we arrived they said they only had one room available for seven people I asked how 7 people were going to sleep in a 2 bed room they had the manager come over Pam she said...
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Company wrote 0 private or public responses to the review from Sep 06.
1.0
#1348680
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I stayed at Econolodge in Salt Lake City in March 2018 and they double charged me. The staff has given me the runaround for five months and my last experience was with a very belligerant clerk that stated that they were refusing to pay me back the double charge...
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Company wrote 0 private or public responses to the review from Sep 01.
1.6
I liked
  • Location
I didn't like
  • Credit card fraud
#1344305
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Air conditioner is leaking all over the floor and they won't switch our room. I have asked repeatedly. Our room is also the only one with a box television. Housekeeping does a *** poor job of cleaning if they even come by. Always playing the language barrier. Two...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 01.
1.4
#1343982
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Econo Lodge Paducah KY - ****** I WANT A REFUND!! PLEASE PASS MY EXPERIENCE BELOW TO A MANAGER! I WANT A RESPONSE AND MONEY BACK!!! ******* Econo Lodge Paducah KY - August 18 - August 19, 2018 It started off OK.. check in , clean room. We were out for a majority of the...
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Company wrote 0 private or public responses to the review from Aug 20.
1.8
I liked
  • Price off booking site
  • Location
I didn't like
  • Bed bugs
  • Uncaring staff
#1334257
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Contact Econo Lodge

Mailing Address:
Econo Lodge
1609 S Stephenson Ave
Iron Mountain, Michigan 49801
United States
Phone:
(906) 776-8000
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Saturday - Sunday August 19 - It started off OK.. check in , visually clean room. We were out for a majority of the time, got back around 2am. I went right to sleep, my boyfriend watched TV for another hour. Around 4am, I awoke and my face was on fire, I had 2 Large...
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Company wrote 0 private or public responses to the review from Aug 19.
1.9
I liked
  • Location
I didn't like
  • Made to feel that i did not know what i was talking about
  • Lack of concern by management
  • Bed bugs
#1333916
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