Econo Lodge Reviews and Complaints
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ISSUES RESOLVED
156
TOTAL REVIEWS
$11.8K
CLAIMED LOSSES
$263
AVG LOSS
7.7K
PAGE VIEWS
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Cons
- Bed bugs
- Filthy and disgusting room
- Because the gm would not do a thing to solve the issue
Pros
- Location
- Being close to where i needed to be
- Guy at the front desk tried to help but he wasnt the manager
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Econo Lodge 24 United Drive Clarion, PA 16214 814-226-8682 Dear Hotel Manager, I checked into your hotel on Saturday April 1, 2017 and stayed for about an hour. After viewing the room we were given we were contemplating on leaving anyway. And then after the knock on the door by one of your employees we decided to leave due to the foul mouth of the employee and the condition of the room. I spoke to you on April 5th when you told me the hotel manager was not in and did not have a set schedule only to find out that you are the general manager, Lisa. Seeing that you have not called me back to discuss the incident at your establishment, I take it that you don’t care how your customers feel about their stay. Well, let me tell you I am in my 60’s and doubt very much that I would go into a place and start banging on walls especially after driving for 9 hours. Your employee I believe told you that someone said to him, “ Do you want me to shoot you in the face”, That is so untrue, as I told him to please come into the room 3 times, that there was a big blood stain on the mattress that looked like someone was shot in the head and you flipped the mattress over when the blood was still wet because the same stain was on the box spring. Shame on him, If you look at my choice privilege account you can see that I have spent over $2000. Just on Econo Lodges in the past 8 months. Which I will never spend another penny for Econo Lodge. I want you to know that I am disputing my charge at your hotel and the feedback that I am putting all over the internet I have enclosed. I have a pending complaint with the BBB and will be calling the Board of Health on Monday. I have taken photos of the mattress that you would not even lay your body on, which was absolutely disgusting and it’s a shame that your hired employees just did not care about taking a look at what I was trying to tell him. I feel that it is in your best interest to terminate that employee as he does not keep himself and his uniform looking very professional and how myself and grandson and daughter was spoken to is just not exceptable in the professional field. Never in my life have I’ve been treated in such a hostile way. Sincerely,
Most Helpful
Econo Lodge in Oklahoma City Southwest, Oklahoma - What the ***
Update by user Oct 13
I want my money back!
Original review posted by user Oct 13
I paid for two nights. The room was exttemenly dirty, *** roaches and the doors were broken. The door to go in to the room and the bathtoom door.
3 comments
Review
Product
Econo Lodge Room
Pros
- Close to highway
- Location
Cons
- Lack of concern by management
- Cleaniness
- Room was dirty
Reason of review
Bad quality
Loss
$140
Preferred solution
Full refund
Tags
Sent from my iPad good morning I didn’t want to write a bad review to the public so I am sending this directly to corporate . Our stay at econo lodge in Manchester New Hampshire is the worse experience at a hotel . We drove about 2 hrs so I could see my cousin play...
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1 comment
You should be refunded ten times your money back.
Review
Product
Econo Lodge Room
Pros
- It was close by downtown manchester
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Update by user Nov 03
No managers to be found-place was a noisy all night.
Update by user Nov 03
Bug bites!!! Don’t try to sleep here!
Filthy! Not even a decent donut at breakfast- no protein, no fruit but spoiled orange juice.
Original review posted by user Nov 03
We were disgusted by the filthy bathroom and sink area but were too tired to find...
2 comments
Tried several times to report bug bites but no one can ever answer any questions- You have to talk to a manager and there is never one on duty. Now we have medical bills too!
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Review
Service
Econo Lodge Sanitary Conditions
Cons
- Bug bites
- Noisy
- Filthy
Reason of review
Bad quality
Loss
$49
Preferred solution
Full refund
Tags
Econo Lodge - Complaint
Location was disgusting, smelly and the staff were useless.
Review
Cons
- Uncaring staff
- Duplicate credit card charges
- Room
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
I have been staying at The Econolodge in Yankton for a couple of nights each month for the past few years. Most of the clerks recognize me and say that "your info is saved in our system". Meaning that it is in their system that I have AAA and that I like a ground floor...
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Review
Reason of review
Poor customer service
Preferred solution
There is no solution
Econo Lodge in Dickinson, New York - Front Street Binghamton, NY
Floors so nasty, made my socks black! General manager did NOTHING! No room change, no discount, no refund- actually said he’d charge me 1/3 price to stay an extra 6 hrs!
Review
Cons
- Because the gm would not do a thing to solve the issue
Reason of review
Bad quality
Loss
$110
Preferred solution
Full refund
Consistently poking and prodding at me when I walk in there looks like you're mad dude things like that harassment in front of other guests accused of smoking marijuana on property when I wasn't although the other staff said that there was an area for it then told that...
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1 comment
Maybe the reason that you looked so mad was because you realized that you had just been flocked by renting a room at that place. Some emotions are just so intense that you cain't hide them. And I am sure that your were plenty p 1$$ed!
Review
we had reserved 2 rooms on July 14 there was urine smell everywhere, the bedding had black hairs on them, *** stains in toilet, hole in the wall, doors did not lock/latch very good, floors looked like they haven't been touched in years, trash cans overflowing every...
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1 comment
It's doesn't pay to be too cheap.
Review
Cons
- All bad
Reason of review
Not as described/ advertised
Loss
$206
Preferred solution
Full refund
The room i checked inti at 7pm and checked back out at 10pm had fruit flies all in the room. They sprayed but left the bugs. Also as i was using the bathroom i killed about 10 and there was still more. It was so bad that my kids started to smack and itch. I told the...
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2 comments
Sounds like our experience-you have to complain to a “manager” and there is never one there, no matter what time it is!
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Review
Product
Econo Lodge Room
There was a major storm in Dallas on Sunday, June 9th. Areas of Richardson near this hotel were particularly hard hit. Most of the area was left without electricity. People (myself included) were scrambling to get themselves and their families into hotels/motels that...
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2 comments
Laughing Myself Silly at your description of their "Continental Breakfast".
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Review
Service
Econo Lodge Customer Care
Cons
- Taking advantage of local residents in need
Reason of review
Pricing issue
Preferred solution
Company wide ban on price gouging/refund of difference in advertised price and actual charges for all patrons on June 9, 2019.
It seemed we bothered the clerk when we checked into the Econo Lodge. Our confirmed reservation # was useless. It was asked if we were from Bangkok, Thailand. We do not look Asian, we speak English well, and we are from Tennessee. We finally got checked into our 2nd...
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Review
Product
Econo Lodge Room
Pros
- Being close to where i needed to be
- Location
Cons
- Made to feel that i did not know what i was talking about
Reason of review
Dirty toilet, Bathroom door, discount
Loss
$50
Preferred solution
Price reduction
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Sorry, Mister Patel doesn't give refunds.
Someone needs to give me my money back. What a ***
Yeah... Well Mr.
Patel needs to give a *** what his customers think about their stay. I want my money back!