My husband is a truck driver and when he checked in, the clerk told him he was being charged a $10.00 deposit for paying with cash. He told him to bring the receipt back in the morning and they would give the deposit back.
Well guess what....he didn't put it on the receipt and my husband didn't notice it until he went back to get the deposit back and the manager, Laura, told him he didn't pay a deposit he was just trying to get something for nothing. What kind of place does business like this? She was extremely rude to him and the room was disgusting. The shower was plugged, there was peeling paint, the tv was outdated, the air conditioner was outdated and loud.
With the money they stole it was $80.00 to stay in a *** room and be treated like a criminal. NEVER again at this Econo Lodge or any other Choice Hotel!
They are giving the brand name a bad name. Wonder if anyone cares.
Reason of review: Problems with payment.
Monetary Loss: $10.
Preferred solution: I would like a full refund, due to the fact that money was taken from my by the front desk staff, the conditions of the room were awful and the staff was rude and disrespectful.
Econo Lodge Cons: Room, Breakfast, Staff.