State: Virginia Clear all filters (4 of 157 reviews match)
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1.4
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Air conditioner is leaking all over the floor and they won't switch our room. I have asked repeatedly. Our room is also the only one with a box television. Housekeeping does a *** poor job of cleaning if they even come by. Always playing the language barrier. Two...
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#1343982 Review #1343982 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
1.6
Details
On 5-31-2018 we arrived @ Econo Lodge in Harrisonburg VA, at check in we tried explaining that my uncle booked our to for us as a gift and he had his cc info already on file an would be happy to verify but because he wasn't there we had to pay by other means (#1...
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#1287981 Review #1287981 is a subjective opinion of poster.
Service
Econo Lodge Customer Care
Reason of review
Poor customer service

Econo Lodge East VA213 Staunton VA

Do yourself a favor and don't stay here. The run down room, broken hairdryer and clock weren't the biggest problems. Management's complete lack of concern for their guests was the real issue. We checked in late at night, obviously exhausted and road-weary. Before 8 a.m. we were awoken with a jolt, it sounded as though a tidal wave was about to come through the door. Garden hoses were hanging from the second floor balcony above us and dropping water several feet to the ground, making a horrible noise. When we called to question this, we were told matter-of-factly that they were fixing the hot water and "oh yeah, you might not have hot water to shower, we might need to move you to another room." Then the tools and equipment started, complete with the beeping that happens when backing up, along with housekeeping banging on doors and shouting before 8:30 a.m. We called again, wanting a call back from the manager, we never received one. Why would they put us in this room when they knew there would be early morning construction overhead? Answer - because they already had our money! When confronted about all this, we were given less than an $8 refund and the manager just shrugged when asked if this was the right way to treat a customer. We had sought out an Econo Lodge because the Wilkes-Barre one had been so nice and comfortable. This one ISN'T!
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#688098 Review #688098 is a subjective opinion of poster.
Product
Econo Lodge Room
Reason of review
Bad quality

Econo Lodge Room Review

My granddaughter and I sr aged at tg e economy lodge on north military why. It was dirty the door would not lock unless you slammed the door. The emergency lock inside were broken. The staff was rude and manger was the same.place for no smoking but room smelled totally like smoke. Carpet wet counter top broke just not a safe feeljng or ckean environment to be in. Will never stay again.
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#633206 Review #633206 is a subjective opinion of poster.
Product
Econo Lodge Room
Reason of review
Poor customer service

Contact Econo Lodge Customer Service

Website:
Mailing Address:
1609 S Stephenson Ave
Iron Mountain, Michigan 49801
United States
Phone:
(906) 776-8000
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